Warranty Coverage.
- CarbonRims/ Wheels, 3-year warranty from the date of purchase,
- 5 Years warranty for carbon frames
- 2-year warranty from the date of purchase for carbon disc wheel, 3/4/5/6 carbon spokes wheels.
Conditions:
(1) If any manufacturing defect occurs within 30 days of the date of being received, Catazer is obligated to replace the rim(s) and pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 3 years, Catazer is obligated to replace the rim(s), and the customer is responsible for the shipping costs.
(2) At our discretion, we may send a heavier-duty rim version. If we no longer make the rim you purchased we’ll upgrade you to the newest equivalent model at no extra cost.
(3) The Standard Warranty program is not transferable and only applies to the initial purchaser.
(4) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
The warranty does not apply:
(1) Improper assembly, maintenance, or maintenance by an unauthorized technician.
(2) Installation of parts or accessories or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
(3) Damage or failures caused by a crash, accidental damaged, abuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.
(4) Use the wrong brake pads for the rim brake wheels, let the rim brake surface melt.
(5) The strongest spokes that can be used on our rims are double-butted 2/1.8/2mm. Straight gauge 2mm straight gauge spokes are not allowed to be used on our rims or there is no warranty (they are too stiff to use with carbon rims).
(6) Spokes, nipples, or wheel-building issues if the wheel was NOT built by CBK.
(7) If work is done to the wheels by a non-CBK technician, any warranty claim due to “wheel building-related issues” may be refused. If you have a potential wheel-building warranty issue with a wheel built by CBK, contact us first to determine the best way to move forward.
(8) Normal wear and tear (Spokes, nipples, pawls, bearings, rim tape, etc.)
How to make a claim:
• send clear pictures of the position with the problem and serial number, also fill in our CUSTOMER COMPLAINT SHEET
• send all the above information to our sales, and our sales will forward it to our engineers, give a reply in 3 workdays.
• proof of purchase is required for any limited warranty replacement/repair or crash replacement program.
Crash Replacement Policy
Scope: The Crash Replacement Policy covers accidental crashes or misuses such as casing a big jump or drop, crashing, rock strikes, heat damage, etc.
Product: Applies to all rims.
Coverage: 3-year crash replacement from the date of purchase. 15% discount for replacement rims.
Conditions:
(1) The crash replacement policy is not transferable and only applies to the initial purchaser.
(2) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
(3) Please note that you are responsible for any associated shipping costs, customs, taxes, and duties.